Refund policy
Last updated: July 30, 2026
The 60-Day Fade Promise
Dark marks fade over weeks, not days — so we give you 60.
Use Astolic FADE daily for 60 days from the date your order is delivered. If your skin does not look more even, email support@astolic.com and we will refund your purchase in full. You do not need to return the bottle, and it does not matter if it is empty.
The details:
- Applies to the first order of FADE by a customer, one promise per customer or household
- The request must be made within 75 days of delivery, giving you 60 days of use plus time to decide
- Applies to the product price paid; if you received a discount, the refund is what you actually paid
- Refunds are issued to the original payment method within 5–10 business days of approval
- We may ask a couple of short questions about how you used the product. This is to improve the product, not to make you justify the refund
Damaged, faulty, or wrong items
If your order arrives damaged, faulty, or incorrect, email support@astolic.com within 14 days of delivery with your order number and a photo. We will send a replacement or issue a full refund. You will not be asked to pay return shipping.
Lost or undelivered orders
If tracking shows delivered but you have not received your order, contact us within 14 days and we will investigate with the carrier and make it right.
If an order is returned to us because the address was incorrect or undeliverable, we will contact you to arrange redelivery. Redelivery may incur a shipping charge.
Cancelling an order
Orders are sent to fulfilment quickly. If you need to cancel or change an order, email us immediately — if it has not yet been picked, we will cancel it. Once it has shipped, the Fade Promise applies instead.
Subscriptions
Cancelling a subscription stops future charges. Orders already processed are covered by the terms above. See our subscription policy.
Contact
support@astolic.com — we aim to reply within 1 business day.